Terms and privacy

OSK Olaf Driving School Terms of Service

I. General information

1. Ośrodek Szkolenia Kierowców OLAF Tomasz Rostkowski provides training services for category B driving licences.
2. Registered address and office in Chorzów: 52 ks. Józefa Czempiela Street, 41-506 Chorzów, Poland.
3. Contact: e-mail biuro@olafchorzow.pl, telephone +48 733 145 686.
4. NIP: 6272408847. REGON: 277495538.
5. Legal form: sole proprietorship. The person conducting the business is Tomasz Rostkowski.
6. Bank account number: 85 1050 1298 1000 0092 9052 9792.
7. A request for an invoice must be made before payment.

II. Course participation rules

1. A person may become a trainee after reaching the age required by law and holding a valid medical certificate confirming the absence of contraindications to driving.
2. Course enrolment takes place at the school's office, electronically or through the OSK Olaf online store.
3. A trainee must provide accurate data, read these terms and the privacy policy, and pay in accordance with the applicable price list and the agreement concluded.

III. Payments

1. The course fee may be paid in one payment or in instalments after prior agreement with the Center.
2. Payments may be made to the account stated in Section I, in cash at the office, or using methods made available in the online store.
3. The transfer title should include the trainee's first and last name and the type of course.
4. If the trainee withdraws from the course after it has started, the refund is calculated proportionally to the number of theoretical and practical classes not delivered, taking into account the costs specified in the agreement.
5. Unused training drives are not refundable after three months from the end of the course.

IV. Organisation of classes

1. Theoretical and practical classes take place according to a schedule set by the school.
2. A trainee must attend classes punctually and carry a valid identity document.
3. Absence from a booked drive must be reported at least 24 hours in advance; otherwise, the rules and fees specified in the course agreement apply.
4. An instructor may refuse to conduct a drive if the trainee is under the influence of alcohol, intoxicants or medication that affects their ability to drive.

V. Liability

1. The school is not liable for items left in training vehicles or at the office.
2. A trainee is financially liable for damage caused by the trainee during practical classes if the damage is not covered by the vehicle's insurance policy.
3. The school may change driving times for justified reasons, in particular because of a vehicle breakdown or weather conditions.

VI. Complaints and comments

1. Comments and complaints about the course may be submitted at the school's office, through the Manager5 system or electronically to biuro@olafchorzow.pl.
2. Consumer complaints are handled within the period required by law, generally no later than 14 days after receipt.

VII. Right of withdrawal and refund rules

1. A consumer has the right to withdraw from an agreement for participation in a driving course within 14 days of its conclusion, without giving a reason, subject to the exceptions provided by applicable law.
2. The statement may be sent to biuro@olafchorzow.pl or to 52 ks. Józefa Czempiela Street, 41-506 Chorzów, Poland. It is sufficient to send the statement before the deadline expires.
3. If the course started before the 14-day period expired at the trainee's explicit request, the settlement includes the value of classes performed, the cost of training materials provided (PLN 100) and agreed administrative costs (PLN 300), to the extent permitted by law.
4. If a trainee withdraws before the course starts, the refund covers the full fee, except for the cost of training materials provided (PLN 100).
5. The refund is made using the same payment method, unless the trainee expressly agrees to another cost-free method.

VIII. Rules for cancelling practical drives

1. A trainee must inform the Center about absence from practical training no later than 24 hours before the planned time.
2. A later cancellation or failure to attend results in a fee of PLN 70 for each planned hour of practical training, in accordance with the course agreement.
3. An instructor may cancel a class after notifying the trainee in advance. In that case, no fee is charged for the cancelled class.
4. In exceptional circumstances, a trainee may request cancellation of the fee. The Center decides after considering the circumstances.

IX. Withdrawal form

To: Ośrodek Szkolenia Kierowców OLAF Tomasz Rostkowski, 52 ks. Józefa Czempiela Street, 41-506 Chorzów, Poland, e-mail biuro@olafchorzow.pl.

I, ................................................, hereby inform you that I withdraw from the agreement concerning a category B driving course.

Agreement date: ................................................
First and last name: ................................................
Address: ................................................
Telephone / e-mail: ................................................

Date and signature (if the form is submitted on paper): ................................................

X. Final provisions

1. The version of the terms and agreement made available when the agreement is concluded applies to the order and course.
2. A change to the terms does not change the conditions of agreements already concluded, unless this follows from a legal provision or the customer consents.
3. Matters not regulated here are governed by applicable Polish law, in particular the Civil Code, consumer regulations, and regulations concerning road traffic and driver training.
4. The terms take effect on the date of publication.

OSK Olaf Privacy Policy

I. Data controller

The controller of personal data is Ośrodek Szkolenia Kierowców OLAF Tomasz Rostkowski, OSK OLAF Driving School, with its registered address at 52 ks. Józefa Czempiela Street, 41-506 Chorzów, Poland, NIP (tax identification number) 6272408847 and REGON 277495538.

Contact regarding personal data: biuro@olafchorzow.pl.

II. Scope of processed data

1. In carrying out its business, the controller processes data of trainees and customers, in particular first and last name, e-mail address, telephone number, address details, PKK number, data from a medical certificate to the extent required by law, course-related data, payment and settlement data, and invoice data where applicable.
2. Providing data is voluntary, but failure to provide data required to conclude or perform an agreement may make it impossible to enrol in a course, purchase a service or perform that service.

III. Purposes and legal bases of processing

Personal data is processed for the purpose of:

• concluding and performing an agreement for a driving course or another ordered service;
• creating and operating a customer account in the Manager5 system;
• handling orders, payments, contact, complaints and refunds;
• maintaining training records and records required by law;
• issuing invoices or bills and performing accounting obligations;
• ensuring security and pursuing or defending claims;
• conducting voluntary website analytics where the user has given the relevant consent.

The legal basis for processing is, in particular, Article 6(1)(a), (b), (c) and (f) of the GDPR, depending on the purpose and circumstances of processing.

IV. Data recipients and processors

1. Data may be disclosed to instructors, examination centres, accounting providers, payment operators and other entities only to the extent necessary to perform the agreement or comply with a legal obligation.
2. For operating the online store, customer accounts, communications, documents, payments and operational processes, the controller uses the Manager5 system. TJ Soft Sp. z o.o., the operator of manager5.com, is the supplier and processor acting on the controller's behalf.
3. The Manager5 operator may use infrastructure, e-mail, security and other subprocessors only on documented instructions and to the extent necessary to provide the service.
4. If a particular service requires data to be transferred outside the European Economic Area, the transfer takes place only on the basis of a mechanism provided for by the GDPR. Information about that mechanism is available on request.

V. Data retention period

Data is retained for the period during which the course or ordered service is performed and then for the period required by law, necessary for settlements and record-keeping, or until the limitation periods for claims expire. Data processed on the basis of consent is retained until consent is withdrawn or the purpose ends, unless another legal basis permits further retention.

VI. Rights of the data subject

Within the limits provided by law, a data subject has the right to:

• access their data and obtain a copy;
• rectify their data;
• erase their data;
• restrict processing;
• object to processing;
• data portability;
• withdraw consent without affecting the lawfulness of processing carried out before withdrawal;
• lodge a complaint with the President of the Personal Data Protection Office (UODO).

To exercise these rights, contact the controller at biuro@olafchorzow.pl.

VII. Cookies and analytics

1. The website uses essential cookies needed for security, session maintenance and the operation of basic website functions.
2. Optional analytical cookies or similar technologies are used only after the user has made a choice, where consent is required.
3. The user may change analytics settings on the website and cookie settings in their browser.

VIII. Security and automated processing

1. The controller and its processors apply appropriate technical and organisational measures to protect data.
2. Data is not used to make decisions concerning a customer that produce legal effects solely by automated means, unless the customer is informed separately and an appropriate legal basis exists.

IX. Final provisions

1. The version of the policy made available when a specific order or agreement is entered into applies to that order or agreement.
2. The current policy is available on the OSK Olaf website. Changes do not limit acquired rights and are published together with the date on which the new version takes effect.